3. Registration
By using this website, the User ensures that:
- they are legally capable of entering into binding contracts;
- the personal information provided at the time of registration is true, accurate, up-to-date, and complete in all respects;
- they are not impersonating another person or entity. The User undertakes to notify us immediately of any changes to their personal information through email or phone contact.
4. Privacy Policy
All personal information will be treated as confidential and processed in accordance with our Privacy Policy. By using the website, you consent to these processes and ensure that all provided information is accurate. When making a purchase on this website, we will ask you to enter personal details for identification purposes, such as your name, email address, billing address, delivery address, credit card information, or other payment methods. We guarantee that this information will be securely stored by us, following all legal premises in force in Portugal.
5. Protecting Your Security
To ensure that your debit, credit, or prepaid card is not used without the User's consent, we will validate the name, address, and other personal information provided during the ordering process with appropriate third-party databases. We take the risk of online fraud seriously. The User may be contacted for additional security checks, and we request cooperation in such cases. Fraudulent transactions will not be tolerated, and any attempts will be reported to the relevant authorities. By accepting these Terms, the User consents to these checks. During these checks, the User's provided personal information may be disclosed to registered credit agencies that may keep a record of this information. This is done only to confirm the User's identity. We do not perform any credit checks, and the User's credit rating will not be affected. All information provided by the User will be treated with utmost security and in accordance with the applicable law.
6. Compliance
This website can only be used for legal purposes and in a legal manner. The User agrees to comply with all applicable laws, statutes, and regulations regarding the website and its use. The User agrees not to:
- upload or transmit any computer viruses, Trojans, worms, logic bombs, or anything created with the purpose of interfering with or disrupting the normal operation of a computer through the website;
- upload or transmit any defamatory, offensive, or obscene material through the website; and
- attempt to unauthorized access to the website, the server where it is hosted, or any server, computer, or database connected to the website. The User should not attempt any denial of service ("DoS") attacks on our website. Any violations will be reported to the relevant authorities, and we will cooperate with these authorities by disclosing the User's identity to them. In the event of a violation of this provision, the User's right to access the website will be immediately terminated. We will not be responsible for any loss or damage caused by a DoS attack, virus, or other technologically harmful material that may affect the User's computer equipment, programs, data, or other proprietary material due to the use of the website or the User's download of any material placed there or on any linked web page.
7. Third-Party Links
For the convenience of our customers, the website may include links to other web pages or material beyond our control. We inform you that we are not responsible for such pages or material, nor do we review or endorse them. We will not be liable for the privacy practices or content of these pages or for any damage, loss, or offense caused or allegedly caused in connection with the use of our reliance on any advertising, content, products, materials, or services available on such external pages or media.
8. Orders
All orders are subject to acceptance and availability. If the ordered goods are not available, the User will be notified by email (or other means if an email address is not provided), and they can choose to wait for the product to become available in the warehouse or cancel the order. Any orders made by the User will be treated as an offer to purchase our goods or services, and therefore, we reserve the right to refuse these offers at any time. The User acknowledges that the automated confirmation of their order does not validate our acceptance of their offer to purchase products or services advertised on the website. The conclusion of a contract between us and the User will take place when: (i) payment for the said order is made, or; (ii) we dispatch the goods or start the services, whichever is later, at which point an email will be sent to the User confirming that the contract has been concluded ("Shipping Confirmation"). The contract will only relate to the goods or services whose dispatch has been confirmed in the Shipping Confirmation. We will take all reasonable care to keep the order and payment details secure, so in the absence of negligence on our part, we will not be considered responsible for any loss suffered if a third party gains unauthorized access to any data provided by the User when accessing or ordering from the website. Products sold on the website are not for resale or distribution. We reserve the right to cancel orders and suspend accounts that we believe are ordering products in violation of this point. It is the User's responsibility to assume the risk of the products once delivered to the specified delivery address when placing the order. We do not accept responsibility when an incorrect delivery address is provided or when the User does not pick up the products at the specified delivery address. However, the risk of loss or damage to the products will only be the User's responsibility after delivery to the delivery address. Kravi entrusts the delivery of its orders to an external transport service, shipping the ordered product(s) on the days and hours used by the logistics company, to the delivery address indicated by the customer. The estimated delivery time for orders varies between 1 to 2 business days for addresses in Portugal. For other countries, the average delivery time for orders varies between 2 to 3 business days. Delivery times may experience delays during periods such as Christmas, Black Friday, among others. The costs applied to the order shipment are the responsibility of the customer, and for each order, an automatic calculation of this value is made during the checkout process, based on the quantity, size, and weight of the ordered items. Kravi is not responsible for any costs associated with possible customs clearances, which are the responsibility of the customer. Kravi will inform the customer of the unavailability of the ordered product(s) and will proceed to refund the amount paid, within a maximum period of 15 (fifteen) days from the knowledge of the unavailability. Delivery is considered complete with the signature on the delivery receipt at the agreed-upon address.
9. Exchange or Cancellation Rights
As provided by law, Kravi allows the exchange and return of items, provided they have not been used by the customer and maintain the same presentation conditions as when they were sent. Requests for exchange or return must be clearly expressed through customer support, within a maximum period of 14 days after receiving the order. Exchanges will only be accepted for items of equal or greater value than the item to be exchanged. The shipping costs inherent to the exchange process are entirely the responsibility of the customer. In case of return due to defects or other non-compliances regarding the ordered products, Kravi assumes responsibility for collecting the item at the address indicated by the customer. The return amount will be refunded by bank transfer within a maximum period of 14 working days, and the customer must clearly and unequivocally indicate to Kravi which bank details to consider for this operation. Any exchange or return is subject to confirmation by Kravi after analyzing the condition of the item(s). After receiving the item(s) at our facilities, we carefully analyze them, and the return will only be accepted if the following requirements are met: a) The product(s) show no signs of use or handling; b) The product(s) maintain their original characteristics and intact labels; c) The product(s) are complete and were sent together with all the material that accompanied the original order. Any request for exchange or return must indicate the order number and evidence of defects if any.
10. Prices and Payment
The prices displayed on the website include VAT at the current legal rate. The prices presented are correct at the time of entering the information into the system. However, we reserve the right to change prices at any time without notice (except for changes affecting orders for which a Shipping Confirmation has already been sent). In the unlikely event that the price shown on the confirmation page is incorrect and this error is discovered before we accept the User's order, in accordance with clause 9, we are not obligated to sell the goods at the displayed price. We always try to ensure that the prices of the goods displayed on the website are accurate, but errors can occasionally occur. If we discover an error in the price of the goods ordered by the User, they will be informed as soon as possible and will have the option to keep the order at the correct price or cancel it. If the User chooses cancellation and has already paid for the goods (but they have not yet been dispatched), a full refund will be issued. The User confirms that the payment method is managed by them, among the options provided by Kravi: ATM, credit card, MBWay, PayPal, Google Pay, and Apple Pay. We reserve the right to await payment within 24 hours. After this period, if the order has not been paid, it will be canceled. We authorize the use of promotional codes strictly in the terms and conditions in which they were issued, which may include terms related to the User's eligibility to use them and a maximum order value. The User must familiarize themselves with these terms and conditions before placing an order, as we reserve the right to reject or cancel any orders that do not comply with these Terms, even if their credit or debit card has been charged. If there is any inconsistency between the terms and conditions under which the promotional codes were issued and these Terms, the terms and conditions of the promotional codes prevail. You can obtain a copy of the discount code terms and conditions via our email or phone contact.
11. Intellectual Property
The content of the website is protected by copyright, trademarks, databases, and other intellectual property rights. The User acknowledges that the material and content provided as part of the website will remain with us. The User may search and display the content of the website on a monitor, save content in electronic format on disk (but never on a server or any storage device connected to a network), or print a copy of the content for personal, non-commercial use, always keeping all copyright and proprietary notices intact. The User may not otherwise reproduce, modify, copy, distribute, or use for commercial purposes any of the materials or content of the website.
12. Limited Liability
Supply of goods: (a) In the event of our breach of these Terms due to our failure, we will only be liable to the User for losses suffered as a result of our breach (whether in contract, tort (including negligence), breach of statutory duty, or otherwise) and that are a foreseeable consequence of our failure. (b) Nothing in these Terms excludes or limits our liability for:
- death or personal injury caused by negligence;
- fraud or fraudulent misrepresentation;
- any breach of implied obligations under applicable laws;
- defective products under consumer protection law;
- any deliberate breaches of these Terms that would enable a breach of contract; or
- any other matter for which it would be illegal to exclude or attempt to exclude the User's liability Use of the website: The website is available on an "as is" and "as available" basis without any representation or endorsement, and we do not give any warranty, express or implied, regarding it or its use. The User acknowledges that we cannot guarantee or be responsible for the security or privacy of the website or any information provided by the User. The User will have to bear the risk associated with using the internet. While we try to ensure that the material included on the website is correct, reliable, and of high quality, we cannot accept responsibility if this is not the case. We will not be responsible for errors or omissions or for the results obtained from using that information or any technical problems that the User may have when using the website. If we are informed of any inconsistencies on the website, we will try to correct them as quickly as possible. In particular, we reject any liability related to:
- incompatibility of the website with any equipment, programs, or telecommunications connections of the User;
- technical problems, including errors or inaccuracies on the website; and
- failure of the website to meet the User's requirements. To the fullest extent permitted by applicable law, the User agrees that We will not be liable for any consequential or incidental damages (both terms include, without limitation, loss of liquidity, loss of profits, loss of business, loss of anticipated savings, waste of resources, loss of privacy, and loss of data) or any other indirect, special, or punitive damages arising out of or related to the use of the website.
13. Severance
If any part of the Terms is deemed illegal, void, or for any other reason unenforceable, then that part will be deemed severable from these Terms and will not affect the validity and enforceability of any remaining part of these Terms.
14. Waiver
No waiver by us will be considered as a waiver of any preceding or succeeding breach under the terms provided.
15. Entire Agreement
These Terms constitute the entire basis of any agreement between us and the User.
16. Law and Jurisdiction
These Terms will be governed and interpreted in accordance with the laws of Portugal, and any disputes will be exclusively decided by Portuguese courts.
17. Reviews
By submitting a review, the User grants us the right to publish, translate, derive, distribute, and display such content through any media affiliated with us. The User grants the right to use the name provided in connection with such content if we wish. The User agrees to waive the right to be identified as the author of such content and to object derogatorily to this content.
Updated as of November 8, 2023.
