Legal notice

Dear consumer,

Supporting you in exercising your right to file a complaint with an official, third-party entity, and in accordance with Law No. 144/2015 of September 8, 2015, we have gathered some information that will assist you in this process.

If you are not satisfied with the solution presented by our company in the face of a dispute, you can contact one of the Entities for Alternative Dispute Resolution, whose contacts we provide:

1. CNIACC – National Center for Information and Arbitration of Consumer Conflicts Tel.: 213 847 484; Email: cniacc@unl.pt

2. CIMAAL – Center for Information, Mediation and Arbitration of Consumer Conflicts in the Algarve Tel.: 289 823 135; Email: cimaal@mail.telepac.pt

3. CACCDC – Center for Arbitration of Consumer Conflicts of the Coimbra District Tel.: 239 821 690/289; Email: geral@centrodearbitragemdecoimbra.com

4. CACCL – Center for Arbitration of Consumer Conflicts in Lisbon Tel.: 218 807 000 / 218807030; Email: juridico@centroarbitragemlisboa.pt; director@centroarbitragemlisboa.pt

5. CICAP – Center for Consumer Information and Arbitration of Porto Tel.: 225 508 349 / 225 029 791; Email: cicap@mail.telepac.pt

6. TRIAVE – Center for Arbitration of Consumer Conflicts of the Vale do Ave / Arbitral Tribunal Tel.: 253 422 410; Email: triave@gmail.com

7. CIAB – Center for Information, Mediation and Arbitration of Consumption (Consumer Arbitral Tribunal) Tel.: 253 617 604; Email: geral@ciab.pt

8. CACC – Center for Arbitration of Consumer Conflicts of the Autonomous Region of Madeira Address: Rua Direita, 27 – 1st Floor, 9050-405 Funchal; Email: centroarbitragem.sras@gov-madeira.pt

9. CIMPAS – Center for Information, Mediation, and Insurance Ombudsman www.cimpas.pt

Alternatively, you can consult the Consumer Portal at www.consumidor.pt or the European Online Dispute Resolution Platform at http://ec.europa.eu/consumers/odr.